Our Policies

Ordering Cecilia’s Cakes 

Tuesday - Friday 10am-5 pm; Saturday 10am-2 pm; Closed Sunday and Monday

SIGNATURE CAKES POLICIES 

  • Order online, phone, or in person. We require a pick up time for your order, if you come before your pick up time, you take the chance of your order not being ready.  If you do not pick up your order on your requested date, Tuesday through Friday, you have 24 hours to pick up your order otherwise you forfeit your order. Saturday, If you do not pick up your order Saturday during the hours of operation of 10am-2pm your order is forfeit.  Our cakes are considered a sameday consumption item. We do not hold cakes for more than 48 hours. We do not issue refunds or store credit for orders not picked up.
  • If same day orders are available, order before 12pm and pick up Tuesday through Friday 2pm-5pm, and Saturdays 1-2pm. Availability depends on order volume. Order in advance during holidays and weekends.
  • It is the customer's responsibility to check that the cake is correct according to the cake order upon pick up, and to inform the attendant before leaving the bakery if the cake does not look correct. If you are having someone else pick up your cake for you, they will need your name and item ordered so that they can assure they are picking up the right order. Pick up person is responsible to make sure your cake is correct.
  • Once you have left the store, Cecilia’s cake shop is no longer responsible for the cake. It is a courtesy of Cecilia’s Cake Shop if we agree to repair your cake due to an unexpected event occurring to your cake due to travel, heat, humidity, or not following common sense cake care for a perishable food item. Additional decorations and time consuming repairs are subject to additional cost. Travel with your cake level on the floor board or in a secure location in the back. Not on a car seat (it is not level) or in your helpful friend's lap. Our cakes are heat and temperature sensitive.
  • You are responsible to contact Cecilia Cake Shop by phone or email within 12 hours of pick-up if for any reason you are unhappy with your cake. You will be required to bring the cake back to Cecilia’s Cake Shop for us to determine if the quality or decoration does not meet our standards. We do not issue refunds. It will be the discretion of Cecilia’s Cakes to issue a store credit in the amount determined by Cecilia’s Cake Shop, based on the amount of cake returned. We only issue store credit. 
  • If you need to reschedule your cake due to circumstances beyond your control, you must call Cecilia’s Cake Shop within 48 hours of your scheduled order for Cecilia’s to consider rescheduling your cake order or issue a store credit. We do not issue refunds for cancelled orders, it is up to Cecilia's cake shop if store credit is available for the item purchased.

CUSTOM CAKES and WEDDING CAKES

  • Fill out a Custom cake or Wedding cake inquiry form to get started. Custom Cake orders require a minimum of 2-3 weeks notice based on the complexity of the design. Wedding Cakes require at a minimum of 2 months notice. We are a small specialty cake shop and our schedule fills up quickly. We expect you to plan accordingly. Our minimum notice does not guarantee availability.
  • Check your email for your custom quote. To get your cake on our calendar, pay your emailed invoice.
  • We require a physical color swatch if we are matching a color. We do not color match off of the computer screen or emailed colors. 
  • Cecilia’s Cake Shop craftsmanship is based on the cake artist's abilities. We do not guarantee exact replicas of cakes that are emailed from other bakeries that we agree to make. We reserve the right to creative license. 
  • Quotes are subject to change if you have not placed your order within 48 hours of the emailed quote. 
  • If you need to reschedule your cake due to circumstances beyond your control, you must call Cecilia’s Cake Shop within 48 hours of your scheduled order for Cecilia’s to consider rescheduling your cake order or issue a store credit. We do not issue refunds. 
  • Two tiered custom cakes can be picked-up at your own risk. Travel with cake level. Follow the instructions provided when you pick up your cake.